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Client Services * Strategic Planning & Portfolio Management – project and product portfolio methodology & governance; portfolio assessment; cross-functional coordination; short & long-term objectives, goals, and roadmaps; requirements identification; business planning; business case justifications; budget planning; competitive & best practice benchmarking; product & process planning. * Project Management Methodology & Governance – current & future state needs assessment; best practice evaluation & recommendations; project methodology definition, supporting organizational & process governance; project initiation (charter & business case justification); project execution (design, development, implementation); steady-state transition (phase-in/phase-out plans, end-of-life planning, product retirement execution); training program & communications (needs identification & analysis, requirements & plans, instructional & communications materials, training delivery); individual & organization mentorship. * Business Process & Change Management – business process development & continuous improvement; project planning & execution; process re-engineering; requirement definition, process flowcharts, process analysis & impact identification (as-is, to-be & gap analysis); roles & responsibilities; tasks & deliverables; supporting documentation, change management & change control; organizational transformation & governance; communication plans.
* Technology & Business Project Management – project methodology analysis & definition; cross-functional coordination; project planning, development & implementation; internal & external customer readiness & support plans; training development & delivery, end-user acceptance, launch and communication plans; change management & change control; technology transfer; go-live support; goal audit & validation; continuous improvement.
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Problem Solving Approach
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* Discover – opportunity/problem definition; goals, outcomes & benefits; preliminary requirements, concept, scope & feasibility; strategic planning; success factors, constraints & other key considerations; team building; project justification and/or business plan.
* Plan – requirement & concept definition; scope assessment; process analysis; baseline benchmarks; research; solution architecture, detailed project plans (with timing, tasks, responsibilities, deliverables, milestones, resources & budget); toolset & training.
* Solve – requirement & concept validation; specifications; process development; solution design & validation; implementation plan; readiness assessment; change management; project justification & project plan validation; solution & implementation approval.
* Implement – implement solution; documentation; training; support rollout & readiness; manage & control cost, resources, schedule, quality, risk; measure & report metrics; corrective action; change management; transition to new solution; user readiness.
* Stabilize – solution “go-live”; user review; measure & report metrics; corrective action; change management; success validation; enhancement request disposition; post-mortem, project audit, best practice capture; project file archive; administrative closure. Communicate, Communicate, Communicate!
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Client Partnership
* Team with the client for a proactive & cooperative working relationship.
* Apply management, interpersonal and technical skills to provide clients with project planning and management services from initial idea to client acceptance.
* Rapidly define & document detailed requirements definition (including specifications and/or plans). Enables the client to get what is wanted while preventing confusion.
* Conduct follow-up interviews to determine the current situation, expectations, key considerations, and desired future outcome.
* Consider diverse project approaches, alternatives & associated business impact.
* Provide project methodology and toolset required to execute successfully.
* Establish a simple, practical project plan (including timing, due dates, resources & budget). Ensures a solid baseline plan to execute & measure progress against.
* Manage projects using due diligence, thoroughness, precision & attention to detail.
* Measure against key metrics and provide clear and concise reports of progress per plan.
* Aggressively plan for and manage change, rapid implementation of corrective action measures.
Follow through to ensure success!
* Faster Time-to-Success!
- Rapid time-to-implementation due to reduced complexity in the project environment.
- Quicker time to realization of revenue, profits, quality, customer satisfaction.
* Practical, clearly defined, measurable & scalable operational toolset & business model.
- Common, simple, cost effective, sensible project methodology.
- Consistent, reliable & repeatable business processes.
- Status visibility & key performance indicators for reporting & decision-making.
- Quicker time to productivity for new or junior employees.
* Lower cost structure resulting from fewer resources being required to execute.
* Ability to communicate mission & operational model with employees, customers, partners & investors.
Ultimately...better project performance results in improved Customer Satisfaction!
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