Client Services * Business Process & Change Management – business process development & continuous improvement; project planning & execution; process re-engineering; requirement definition, process flowcharts, process analysis & impact identification (as-is, to-be & gap analysis); roles & responsibilities; tasks & deliverables; supporting documentation, change management & change control; organizational transformation & governance; communication plans.  * Technology & Business Project Management – project methodology analysis & definition; cross-functional coordination; project planning, development & implementation; internal & external customer readiness & support plans; training development & delivery, end-user acceptance, launch and communication plans; change management & change control; technology transfer; go-live support; goal audit & validation; continuous improvement. * Project Management Methodology & Governance – current & future state needs assessment; best practice evaluation & recommendations; project methodology definition, supporting organizational & process governance; project initiation (charter & business case justification); project execution (design, development, implementation); steady-state transition (phase-in/phase-out plans, end-of-life planning, product retirement execution); training program & communications (needs identification & analysis, requirements & plans, instructional & communications materials, training delivery); individual & organization mentorship.

Problem Solving Approach

* Discover – opportunity/problem definition; goals, outcomes & benefits; preliminary requirements, concept, scope & feasibility; strategic planning; success factors, constraints & other key considerations; team building; project justification and/or business plan. * Plan – requirement & concept definition; scope assessment; process analysis; baseline benchmarks; research; solution architecture, detailed project plans (with timing, tasks, responsibilities, deliverables, milestones, resources & budget); toolset & training. * Solve – requirement & concept validation; specifications; process development; solution design & validation; implementation plan; readiness assessment; change management; project justification & project plan validation; solution & implementation approval. * Implement – implement solution; documentation; training; support rollout & readiness; manage & control cost, resources, schedule, quality, risk; measure & report metrics; corrective action; change management; transition to new solution; user readiness. * Stabilize – solution “go-live”; user review; measure & report metrics; corrective action; change management; success validation; enhancement request disposition; post-mortem, project audit, best practice capture; project file archive; administrative closure.   Brandes Consulting provides end-to-end project lifecycle support!

Client Partnership * Team with the client for a proactive & cooperative working relationship. * Apply management, interpersonal and technical skills to provide clients with project planning and management services from initial idea to client acceptance. * Rapidly define & document detailed requirements definition (including specifications and/or plans). Enables the client to get what is wanted while preventing confusion. * Conduct follow-up interviews to determine the current situation, expectations, key considerations, and desired future outcome. * Consider diverse project approaches, alternatives & associated business impact. * Provide project methodology and toolset required to execute successfully. * Establish a simple, practical project plan (including timing, due dates, resources & budget). Ensures a solid baseline plan to execute & measure progress against. * Manage projects using due diligence, thoroughness, precision & attention to detail. * Measure against key metrics and provide clear and concise reports of progress per plan. * Aggressively plan for and manage change, rapid implementation of corrective action measures. Follow through to ensure success!     Client Benefits   * Faster Time-to-Success! - Rapid time-to-implementation due to reduced complexity in the project environment. - Quicker time to realization of revenue, profits, quality, customer satisfaction. * Practical, clearly defined, measurable & scalable operational toolset & business model. - Common, simple, cost effective, sensible project methodology. - Consistent, reliable & repeatable business processes. - Status visibility & key performance indicators for reporting & decision-making. - Quicker time to productivity for new or junior employees. * Lower cost structure resulting from fewer resources being required to execute. * Ability to communicate mission & operational model with employees, customers, partners & investors. Ultimately...better project performance results in improved Customer Satisfaction!